Visitt has been named the 2025 Digie Award winner for Best AI Tech Innovation – Intelligent Buildings at Realcomm | IBcon 2025 — recognizing our leadership in applying AI to modernize, automate, and unify Commercial Real Estate (CRE) operations.
This award celebrates the impact of Visitt AI Agents — a new generation of AI-driven capabilities designed to streamline property operations, improve compliance, and empower teams to focus on what matters most.
Building AI Agents for Commercial Real Estate
In 2025, we launched Visitt AI Agents — a major expansion of our AI-first property operations platform.
Visitt AI Agents automate critical operational workflows and enable property teams to make faster, more informed decisions — with AI working alongside the team, not in place of them.
As our co-founder Jonathan Kroll shared on stage at Realcomm:
👉 “AI should work alongside your teams — freeing them from repetitive tasks so they can focus on what matters most: more time for your tenants, more time for your buildings, more time to lead.”
Transforming One of CRE’s Most Manual Processes: COI Management
Our first AI Agent — the Tenant and Vendor COI Agent — tackles one of the most time-consuming and risk-prone processes in Commercial Real Estate: Certificate of Insurance (COI) management.
Historically, COI management required property teams to track expirations, chase down documents, validate compliance manually, and escalate gaps — a slow, fragmented process that exposed portfolios to compliance risks and operational delays.
The Visitt COI Agent completely automates this workflow:
- Automated COI Tracking and Notifications trigger at key compliance milestones.
- AI-Powered Requests communicate with tenants and vendors without human intervention.
- AI-Driven Verification checks uploaded COIs against both property standards and lease requirements using advanced LLM and vision models.
- Human-in-the-Loop Escalation ensures property teams are involved only when necessary.
- Real-Time Compliance Dashboards give teams instant visibility into COI status portfolio-wide.
With the COI Agent, property managers can now ensure compliance proactively — reducing risk and freeing valuable time.
A Platform Built for Intelligent Operations
Visitt was founded on an AI-first architecture — designed from day one to help property teams not just manage data, but turn it into action.
Over the years, we’ve delivered AI-powered capabilities that streamline day-to-day operations. From Work Order Categorization and AI-Powered Tenant Communication to AI Escalations and the soon-to-be-launched Dynamic Translation, Visitt’s AI tools help teams deliver faster, more consistent service across diverse portfolios.
From AI Tools to AI Agents
While traditional AI tools assist property teams, AI Agents take the next step: they make decisions, take autonomous action, and continuously adapt workflows based on operational context.
Our first AI Agent — the COI Agent — is live today. Coming soon: the Visitt AI Researcher — an intelligent Agent that will generate real-time operational insights, answer portfolio-level questions, and help teams act on data faster than ever before.
Measurable Results Across CRE Portfolios
Visitt’s AI innovation is already driving tangible impact across leading Commercial Real Estate portfolios.
At Carr Properties, portfolio-wide adoption of our AI-powered platform has transformed service delivery:
- 58% of service requests are now resolved within the first hour.
- 82% within three hours.
- 25% of work orders are now proactively generated — helping prevent costly repairs and disruptions.
Carr’s teams report not only higher productivity, but also a stronger ability to deliver exceptional tenant experiences — exactly the type of value AI in property operations is meant to enable.
Why Visitt Won the 2025 Digie Award
Visitt AI Agents represent a meaningful leap forward in how AI can modernize and automate Commercial Real Estate operations.
With the launch of the COI Agent, and a clear roadmap toward additional intelligent Agents, Visitt is helping property teams:
- Automate repetitive compliance workflows
- Surface operational risks faster
- Improve service delivery across the tenant experience
- Free time for strategic, value-driving work
By building AI that works with property teams, not just for them, we’re enabling a smarter, more resilient future for CRE operations.
See Visitt AI Agents in Action
Ready to see how Visitt AI Agents can transform your property operations?
👉 Request a personalized demo and discover how AI-powered property management can help your team save time, reduce risk, and deliver an exceptional tenant experience.
